Arvorn

Version 2026-11-06 · effective November 6, 2026

Terms of Service

This is a translation. The Brazilian Portuguese version prevails; if in doubt, the reading most favorable to the consumer applies.

Summary

This summary is a reading aid and does not replace the full text.

1. Who we are and how to contact us

1.1. Arvorn is offered by ARVORN DESENVOLVIMENTO DE SOFTWARE NÃO CUSTOMIZÁVEL LTDA, doing business as Arvorn Studios, a limited liability company (sociedade limitada) registered in the CNPJ, Brazil’s national registry of legal entities, under no. 69.843.521/0001-07. Its head office is at Rua Visconde do Rio Branco, 1488, conjunto 909, 9º andar, Condomínio Universe Life Square, Bloco Comercial, Centro, Curitiba/PR, CEP 80420-210, Brazil. The game and the website are at playarvorn.com.

1.2. Our support channels:

1.3. When we receive your email, we send an acknowledgment of receipt, automatically or on the same business day (immediately for withdrawal requests), and we reply within 5 days. When the matter has its own longer deadline, such as the decision on your defense against a sanction, within 30 days of the notice (Game Rules), or the full statement about your personal data, within 15 days of the request (Privacy Policy), that reply tells you how the matter is progressing, and the decision is issued within its own deadline. Customer service is free of charge. To speed things up, include the Account email and, where applicable, the Character name and the date and amount of the payment.

1.4. Formal notices to Arvorn Studios may be sent to the head office address or to suporte@playarvorn.com.

2. Acceptance and contract documents

2.1. Nothing in these Terms limits the rights that the Código de Defesa do Consumidor (CDC, Law 8,078/1990) and other laws guarantee you. If any rule here appears to contradict those rights, the law prevails.

2.2. These Terms of Service are the contract between you and Arvorn Studios for the use of Arvorn. The following are also part of the contract:

2.3. If two of these documents deal with the same subject, the more specific one prevails. If in doubt, the interpretation most favorable to you applies (CDC, art. 47).

2.4. The Privacy Policy explains how we process your personal data, in accordance with the Lei Geral de Proteção de Dados (Brazilian General Data Protection Law, LGPD, Law 13,709/2018). It is part of the information this contract gives about personal data (Marco Civil da Internet [Brazilian Civil Rights Framework for the Internet], Law 12,965/2014, art. 7, items VI and VIII), but it is not something you “accept”: agreeing to these Terms is not the same as consenting to data processing. When the law requires your consent, as for ad measurement or browser notifications, we will ask for it separately and specifically, and you may refuse.

2.5. When you sign up by email, before the Account is created, you enter the month and year you were born and check the box “I have read and accept the Terms of Service, the Game Rules and the terms of Purchases and Refunds”. If you sign in with Google for the first time, the Account is created with the email and the identifier of your Google account, but the game only opens after you do the same on the “Before you continue” screen, shown before you choose a Character. Accounts created before this version go through this screen the first time they sign in on or after October 30, 2026, and the same happens with each new version that requires a new acceptance (item 15.4). Without this acceptance, the server does not let you into the game. We record the accepted version, the date and time, the IP address, the language, the context in which the acceptance was given (for example, at sign-up or for a new version) and your declaration that you are of legal age. Each coin order also records the version of the documents you accepted. These records serve as proof of the contract and are kept as explained in the Privacy Policy.

2.6. If you do not agree with these Terms or the Game Rules, do not create an Account and do not use the game. Use of the game and the official shop without this acceptance is not authorized. Anyone who only visits the website or the wiki, without an Account, must respect section 13.

2.7. These Terms are written in Brazilian Portuguese, which is the official version. The English and Spanish translations, when published with the same version as these Terms, are meant to make reading easier: if there is any difference, the Portuguese text prevails and, if there is doubt about interpretation, the reading most favorable to the consumer applies. Texts in other languages from previous versions, such as the Alpha Terms, no longer apply as of this version.

2.8. You can save or print this page at any time. Previous versions are listed in section 24, and the text of each one can be requested at suporte@playarvorn.com.

2.9. In these Terms and in the other Arvorn documents, the following words always have the same meaning, whether or not they are capitalized, unless the context shows otherwise, as in “Google account” or “bank account”:

Arvorn
the online game and the service we offer at playarvorn.com, including the website, the wiki and the official shop.
Arvorn Studios, we or us
the company identified in section 1.
You
the person who uses Arvorn (the User).
Account
your registration on Arvorn, linked to an email address or a Google account.
Character
each character created in an Account.
Virtual Content
everything that exists inside the game, as defined in section 6.
Gold
the game currency, obtained by playing and used in the game’s features.
Coins
the credits for use in the official shop, which can also be traded between players on the game’s market, described in section 6.
Premium
the period of Account benefits offered in the official shop.
Official shop
the Arvorn shop where you buy coins and use them on Premium, cosmetic outfits and Farm land.
Game Rules
the document published at playarvorn.com/rules.html (English translation at playarvorn.com/rules-en.html).

3. Minimum age: 18

3.1. Arvorn is exclusively for people aged 18 or older, with no exceptions. People under 18 may not create or use an Account, not even with the permission of their parents or guardians.

3.2. When you sign up by email or on the “Before you continue” screen (the first time you sign in with Google and for Accounts created before this version), you enter the month and year you were born. Anyone who states they are under 18 cannot complete sign-up and cannot enter the game, not even with an Account created through Google or before this version. That answer is not stored. If the Account already exists, the person or their parent or guardian can request its deletion at suporte@playarvorn.com. As for your age, we keep only the record that you declared you are 18 or older and the date of that declaration. We do not keep your date of birth and we do not ask for a CPF (Brazilian individual taxpayer ID) to check your age.

3.3. If there are reasonable grounds to believe that an Account is being used by someone under 18, we may ask for proof of age, by means proportionate to the risk, through suporte@playarvorn.com. We may also start requiring this proof from all Accounts before they buy coins, use coins on the market or use the random-outcome mechanics in item 6.6, with notice in the game, on the website and by email at least 15 days in advance, unless the law or an authority requires a shorter period. The notice will state the means used, which may be a public or third-party solution (Privacy Policy, item 19.3). Until the requested proof is provided, these features may be blocked on the Account, without loss of its coins or Virtual Content, and you can still withdraw from a purchase within the period (item 7.2). The information is used only to confirm age, and images or copies of documents are discarded right after verification. You can contest our conclusion at suporte@playarvorn.com.

3.4. Accounts identified as belonging to people under 18 are closed, with notice sent to the Account email and the right to contest (item 3.3). Closure does not prevent a refund of the purchases made on the Account, which the parent or guardian can request (item 3.5). The data of these Accounts is handled as explained in the Privacy Policy.

3.5. Parents and guardians have a duty of active and continuous care over the use of the internet by children and adolescents, including through supervision tools (Law 15,211/2025, ECA Digital [Digital Statute of Children and Adolescents], art. 3, sole paragraph). Arvorn does not offer accounts for minors or supervised accounts. If you are the parent or guardian of a minor who created an Account, ask at suporte@playarvorn.com for the deletion of the Account and a refund of the coin purchases made on it, as provided in Purchases and Refunds (item 7.1). This channel also receives reports of content involving children and adolescents (Game Rules).

3.6. Age rating (Brazilian classificação indicativa), assigned by us under the Guia Prático de Classificação Indicativa [Practical Guide to Age Rating] of Brazil’s Ministry of Justice and Public Security: Not recommended for anyone under 18 — Online purchases (includes random items or betting); User interaction.

3.7. Arvorn is offered from Brazil, to players in Brazil and Latin America, and is not directed at residents of the European Economic Area. Payments are made only in Brazilian reais (R$), by Pix (Brazil’s instant payment system) or, for Premium, Farm land and outfits, also by credit card.

4. Arvorn is a service, not a product

4.1. Arvorn is an online entertainment service, provided continuously over the internet. You play in your browser, connected to our servers, and your Characters, your progress and your Virtual Content exist in our systems.

4.2. Arvorn’s software is licensed, not sold. It is updated continuously, and therefore there is no marketed version with a technical validity period (Law 9,609/1998).

4.3. While these Terms are in effect, you receive a personal, limited, non-exclusive and non-transferable license to access and play Arvorn in accordance with these Terms and the Game Rules. The license cannot be transferred; what can pass from one player to another are items and gold, through the game’s own features, and coins, only through the game’s market. The license may be revoked in the cases provided for in these Terms (sections 11, 16 and 17).

4.4. Items, gold, coins, Premium, outfits, titles and all Virtual Content are a license to use within the game, tied to your Account. You do not acquire ownership of them. This does not set aside the rights the law guarantees over what you paid for, such as withdrawal, the return of amounts charged improperly and refunds if the service is shut down (sections 7 and 17).

4.5. The game evolves. As is inherent to an online service, we may develop, change, balance, add, replace and remove content, mechanics, creatures, hunts, items, weapons, vocations, spells, runes, skills, perks, affixes, formulas, fees in gold, rewards, maps, modes, events and features, including entire systems. This does not include taking away from you what you bought in the official shop: purchased outfits and Sítio land remain in your Account and activated Premium days remain valid, except in cases of a refunded or disputed payment (item 7.3), excess credit or an obviously wrong price due to a technical failure (Purchases and Refunds, item 5.5), a sanction (section 11) and the closure of the Account or the shutdown of the service (sections 16 and 17); changes to Premium benefits follow item 15.3. Outside a shutdown of the service (section 17), if we permanently remove a feature on which content bought in the official shop depends, such as the Sítio for the land, we return to your Account the coins used on that content, which count as paid to the extent that they came from purchases (item 6.5), or offer equivalent content, at your choice. Balance adjustments may make vocations, weapons, items, spells, skills, strategies and combinations of equipment and skills (builds) stronger or weaker and may reduce the benefit of the time, gold and items you invested in them. These changes, and a change in an item’s strength, rarity or usefulness, do not by themselves entitle you to compensation, except for the cases in this item and in section 15 and the rights guaranteed by law. Nor is the service guaranteed to last indefinitely; if it is shut down, the rules of section 17 apply.

4.6. When texts in the game, on the website or in the shop use words such as “permanent”, “forever” or “lifetime”, they describe effects within the game while the service is running and your Account is active (item 6.4).

5. Your Account

5.1. You create the Account with an email and password or through the “Continue with Google” button. When you sign up by email, you confirm the address through a link we send you. The information you give us, such as your email and declared age, must be true, and the email or the Google account must be yours.

5.2. You are responsible for keeping your password safe and for protecting access to your email and your Google account. Use a strong password, different from the ones you use on other sites. Changing or resetting your password ends your other open sessions.

5.3. We never ask for your password, not in chat, not on Discord and not by email. Anyone who asks for your password in our name is trying to scam you.

5.4. Each Account can have up to 3 Characters and one active connection at a time: signing in from another tab or another device ends the previous connection. Having more than one Account is allowed. A sanction applied to one Account only affects your other Accounts if there is proof that they took part in the violation or benefited from it. The exception is an IP address block, which reaches whoever uses the address; anyone who did not take part in the violation can ask to be unblocked (item 11.7).

5.5. The Account is personal. If you share access with someone else, you do so at your own risk and you are responsible for what they do on the Account.

5.6. We do not recognize transfers of Account ownership. For us, the holder is presumed to be whoever controls the registered email or the Google account used at sign-up. This presumption gives way to proof of hacking or fraud: in those cases, we help the person who created the Account recover it (item 5.7). Anyone who buys, sells or lends an Account assumes the risk, including the risk of the original holder recovering it.

5.7. If your Account is hacked because of a security failure on our part, we restore it to the state it was in before the hacking. In other cases, section 18 applies, and even so we help you recover access. If you notice unusual access, change your password and write to suporte@playarvorn.com as soon as possible.

5.8. Character and guild names must follow the Game Rules. For example, names that are offensive or discriminatory, or that impersonate the Arvorn team or another person, are not allowed. We may change or block names that violate the Game Rules, with notice to the holder.

6. Virtual Content and coins

6.1. Virtual Content is everything that exists inside Arvorn and is tied to your Account or your Characters: items, equipment, gold, coins, Premium, outfits, auras, titles, honors, achievements, levels, skills, progress and any other game element.

6.2. Gold and items have no monetary value as far as Arvorn Studios is concerned. They only circulate through game features, such as the market, direct trade and Mail, and we do not convert them into money.

6.3. Values agreed between players, in money or in anything else, do not bind us. We do not set or guarantee prices between players; the references the market shows, such as the median of coin sales for gold, only summarize deals already made (section 8).

Coins

6.4. Coins are a credit for use exclusively in Arvorn, issued by Arvorn Studios to give access to specified content and services of the game itself: those of the official shop, currently Premium, cosmetic outfits and Farm land, and the game’s market, where they can be exchanged with other players for gold or items.

6.5. You receive coins through confirmed purchases (section 7), referral program commissions (section 9), the announced honors (section 10), adjustments by our team, such as corrections and compensation, and from other players, on the game’s market (section 8). Only coins bought from Arvorn Studios with money, in the official shop, can give rise to a refund in money; all others, such as those received without payment and those obtained from other players on the market, even in exchange for gold or items, cannot. For this reason, in these documents, “coin purchase” and “purchased coins” always mean purchases made with money in the official shop. Coins and Premium days that we return or give to replace something you paid for and lost because of our error, such as in a restoration after a failure or a sanction that is reversed, or because we removed a feature (item 4.5), count as paid, at the value of what they replace. To calculate withdrawals and refunds, we treat spent coins as coming first from those not bought from Arvorn Studios (those received without payment and those obtained from other players on the market) and then from the oldest purchases. Coins sold or used to buy on the market count as spent, and coins reserved in a market offer or held in Collections are only included in a withdrawal if they return to the wallet before we process the refund (spending order rule).

6.6. The official shop sells nothing with a random outcome. Some game mechanics, such as cubes, refinement, Inner Power, fishing and baits, have a random outcome and use gold and items, which can also be traded for coins on the game’s market. To buy coins, use coins on the market or use these mechanics, we may require proof of age, under item 3.3. Where the game shows probabilities, it does so to inform you.

7. Purchases

7.1. In the official shop, you buy coins by Pix, processed by Mercado Pago, and use the coins on Premium, cosmetic outfits and Farm land; you can also trade them with other players on the game’s market (section 8). Premium, Farm land and outfits can also be bought directly by credit card, through Mercado Pago, without giving coins. The full conditions are in Purchases and Refunds. In summary:

7.2. Withdrawal within 7 days (CDC, art. 49). You can withdraw from a coin purchase within 7 calendar days, counted from the confirmation of payment or, if the coins reach your Account after that, from the date they are credited. Use the “Withdraw from purchase” button in the game’s coin shop, under Buy coins › Purchases in the last 7 days: the request is recorded and confirmed immediately, with a protocol number. You can also write to suporte@playarvorn.com, with the Account email and the date and amount of the payment, including if the button no longer appears and you are still within the period. Within 5 business days of the request, we refund by Pix, through Mercado Pago and to the account that paid, the value of the coins from that purchase that are still in the Account when we process the refund (spending order rule in section 6); the refund may be partial. Because the amount is determined at that moment, avoid spending or selling coins after making the request and until you receive the refund: spending during that interval may reduce the amount refunded. If you have coins reserved in market offers, cancel the offers and collect the coins in Collections so that they are included in the withdrawal. When the refund is processed, the refunded coins leave your wallet, and the corresponding commission leaves the wallet of whoever referred you. Withdrawing is not a dispute: it does not lead to a sanction and does not block new purchases. Coins already used, for example to activate Premium or buy an outfit, and coins sold or used to buy items on the market correspond to content or services delivered at your request and are not covered by the withdrawal, without prejudice to other rights provided by law (withdrawal).

7.3. Payment refunds and disputes. If a payment is refunded or disputed through a request made to the bank or to Mercado Pago, including through the Pix Mecanismo Especial de Devolução (Special Return Mechanism, MED), we remove from your wallet a number of coins equal to that of the purchase, up to the available balance, and we may reverse benefits obtained with those coins. For what is bought by card, we remove the item from the Account (for Premium, the days not yet elapsed). The commission of whoever referred you is also removed, up to the available balance. The balance never goes negative: whatever cannot be removed is recorded as an unrecovered amount and, while there is an unrecovered amount, new purchases are blocked until it is settled with our customer service. The Account is only suspended after review, when there are signs of fraud. None of this happens if the refund results from a failure on our part. Withdrawals and refunds handled by our customer service are not disputes and follow item 7.2 and Purchases and Refunds. We do not charge interest or fines, and we do not engage in humiliating collection practices or public exposure (chargebacks).

7.4. Each purchase follows the version of these documents in effect on the date it was made, which is recorded in the order. The information shown in the shop and in the summary before payment is also part of the purchase.

8. Trading between players and RMT

8.1. You can trade gold and items with other players through game features, such as the market, direct trade and Mail, following the conditions shown in the game and the Game Rules. Coins can only be traded on the market, where you can sell or buy coins for gold and list or buy items for coins. Prices are set by the players, and the market’s fees are shown in the game before you confirm. When you sell items for coins, the listing fee is paid in gold when you create the offer and is not refunded if the offer is canceled or expires. A new offer cannot be filled for 10 seconds. Those who try to take it during that time enter a tiebreaker, with one request per Account: whoever offers the best price gets it first and, between equal prices, a random draw decides. Those who do not get it receive everything back in Collections, including the listing fee.

8.2. Real money trading (RMT). Trading gold, items or coins for money or for goods outside the game, known as RMT (real money trading), is allowed between players, all of them aged 18 or older, outside the official channels, as a private deal between the parties. Outside the official channels means that Arvorn Studios does not provide a shop, intermediation or a means of payment for these deals: the price and payment are agreed directly between the parties. Only the delivery inside the game uses the regular game features, such as direct trade, the market and Mail (for coins, only the market), and it follows the Game Rules. Advertising or seeking these deals in Arvorn’s official channels is not allowed: in the game’s public spaces, on the official Discord server and on Arvorn Studios’ official profiles, or through private messages to people who did not ask for them (Game Rules, item 7.3).

Arvorn Studios is not a party to these deals. We do not act as an intermediary, hold funds or charge commissions, we do not guarantee delivery, price or payment, and we do not restore losses from scams, except when the loss results from a failure of our own systems. Permitting RMT does not change the nature of Virtual Content: as far as Arvorn Studios is concerned, gold and items still have no monetary value, and coins are still only a credit for use in the game (section 6).

The following are prohibited: scams and fraud; the unauthorized use of other people’s money, bank accounts or Accounts; money laundering; and trading gold, items or coins obtained through exploits, fraud or chargebacks. Coins can only be delivered through the market, which is open to all players: Arvorn Studios does not guarantee that an offer agreed outside the game will be taken by the right person and does not reverse the transaction if someone else takes it. Improperly obtained gold, items and coins may be removed from any Account, including that of the person who bought them (section 11).

8.3. If you make gains from RMT, any taxes on them are your responsibility. The purchase and sale of Accounts are governed by section 5.6. We cooperate with the authorities as provided by law.

9. Referral program

9.1. Each Account has its own referral link, which does not change. Anyone who signs up through your link becomes associated with you, and this association does not change either.

9.2. You receive, in coins, 15% of the coins that the referred person buys with money, on all of their purchases, with no time limit, for as long as the program exists under these conditions (item 9.4). There is no cascade: you do not receive commission on purchases by people referred by those you referred. Fractions accumulate. Only coins bought with money earn commission; shop spending, honors, commissions and team credits do not. A withdrawal, refund or dispute of a purchase removes the corresponding commission, up to the available balance.

9.3. Referring yourself, including through another Account of yours, must not earn commission: in these cases and in cases of fraud, we may cancel the commissions involved and remove the corresponding coins, up to the available balance. Spamming the link is prohibited. Anyone who promotes the link must make it clear that it is promotion with a commission, for example with “referral link” or “#ad”. Promising gains, income or appreciation is prohibited.

9.4. Changes to the program apply only going forward, with 30 days’ notice, and preserve commissions already credited. The full rules are in Purchases and Refunds.

10. Events, tournaments and rewards

10.1. Events, tournaments, rankings, the world boss, the guild war, the Hall of Fame and voting rewards are part of the service. Participation is free and does not depend on any purchase.

10.2. Prizes are Virtual Content, delivered only inside the game, with no monetary value and no conversion into money.

10.3. Arvorn does not offer betting or events with paid entry. Betting or organizing bets between players is prohibited, with gold, items or money, including on game results, such as duels, guild wars, bosses, tournaments and rankings (Game Rules, item 3.9).

10.4. The rules, prizes and schedule of events may change. A change applies to the next rounds and editions and does not alter the result or the prize of rounds already concluded.

10.5. The launch honors, Founder (100 coins) and Pioneer (50 coins), are granted under the announced conditions: they require a Character of level 50 or higher, do not cover banned or test Accounts and do not stack, meaning each Account receives at most one of them. We may also offer promotional Premium periods, for example to new Accounts, under the conditions stated in the game. Coins and Premium received this way were not purchased and are therefore not covered by withdrawal or refunds.

11. Game Rules and sanctions

11.1. The Game Rules are part of this contract. They state what is allowed and what is prohibited, which sanctions may be applied and how you defend yourself.

11.2. Among other conduct described in the Rules, it is prohibited to:

11.3. Combat automation, the configurable action bar and offline hunting are part of the game and are allowed. If you find a bug, tell us without exploiting it (game bugs).

11.4. Depending on the case, the only possible measures are those set out in the Game Rules (sanctions):

We apply the rule in effect on the date of the conduct, unless a later rule is more lenient (item 15.4).

11.5. Effects of sanctions on what you paid for:

Improper gains may be removed from any Account, including from whoever received them through trade or RMT; where appropriate, those who received them in good faith get in-game compensation. Apart from these cases, the Premium period keeps running during suspensions and bans. Even with your Account suspended or banned, you can exercise your rights over personal data at suporte@playarvorn.com and withdraw from a purchase within the deadline at suporte@playarvorn.com.

11.6. In summary, the Game Rules provide that:

11.7. IP address blocking is exceptional: it applies to serious cases, repeat offenses, attempts to get around a ban or attacks on the service. It is temporary, for up to 12 months, and subject to review. Because the same address may be used by several people, the block may affect people who did not take part in the violation; in that case, ask for your Account to be unblocked at suporte@playarvorn.com. Once access is restored, we give back the Premium days that ran during the block (item 11.5).

11.8. We do not disclose our detection methods, but we present the evidence to the judicial or administrative authority when it requests it. Every year, by January 31, we publish a transparency report on user reports and sanctions; the first one will be published by January 31, 2027 (transparency).

11.9. Live monitoring. In Arvorn, the game runs on the server. That is why our team may watch live, at any time and without prior notice, a mirror of what your Character does on the server, with the map, nearby creatures and Characters, appearance, level, health, mana, equipment, actions and effects, to check for exploits, prohibited programs and other violations, provide support and fix failures. This monitoring does not see your screen, what you type or click, or other programs on your device. It is not recorded automatically; when it serves as evidence in an investigation, we keep screenshots or recordings of it with the case (Game Rules, section 8; Privacy Policy, item 7.6).

12. Chat and messages

12.1. Arvorn has global chat, which is public; guild chat, which only the guild’s current members read; and private messages between players.

12.2. Private messages and guild chat are confidential. The team does not read these messages on its own initiative. A team member only sees the content of a private or guild message when a participant in the conversation reports it (the report shows us the reported message), by court order or when the law requires us to act, as in the protection of children and adolescents (Law 15,211/2025, art. 27).

12.3. An automatic filter checks all channels for external links, profanity, sexual content and hate speech, such as racism, xenophobia, Nazism and LGBTphobia. In global chat, a flagged message is removed for everyone and appears as “[Removed by the automatic filter]”; the removed text is kept with the alert for 90 days, for review by moderation. In guild chat and private messages, the message is delivered, and the system records only the category, the severity, the Character who wrote it, the time and an internal code that does not identify the message or the guild, without the text, without the terms found and without the recipient. This record is kept for the community’s safety, is deleted after 90 days and, on its own, never leads to a sanction: a measure based on a private or guild message depends on a report by someone who took part in the conversation (item 12.4), a court order or a legal duty (item 12.2). The filter can make mistakes: if a message of yours is removed by mistake, ask for a review at suporte@playarvorn.com.

12.4. You can report through the game, up to 20 times a day, private messages you received and messages in global chat or in your guild’s chat. The report keeps a copy of the reported message for review. You can also report at suporte@playarvorn.com. Abusive reports, such as those made in bad faith, are a violation (reports). Reports of abuse or grooming of children and adolescents have priority: we remove the content, preserve the evidence and notify the competent authorities (protection of children and adolescents).

12.5. You can ignore players and restrict private messages to friends. Moderation may delete global chat messages and mute Characters, in accordance with the Game Rules. Do not share passwords, codes or bank details in chat.

12.6. To show the history, we keep the last 50 messages of global chat and of each guild and the last 200 of each private conversation, for up to 30 days. Copies of messages reported or deleted by moderation are kept for up to 1 year after review or, if they become evidence of a sanction, for the retention period for sanctions. Text removed by the filter in global chat is kept for 90 days with the alert (item 12.3). The details are in the Privacy Policy.

13. Intellectual property and fan content

13.1. The Arvorn name, the logos, the software, the art, the sounds, the music, the texts, the wiki and the other elements of the service belong to Arvorn Studios or are used under license. These Terms do not transfer any of these rights to you, beyond the license to use in section 4.

13.2. What you create in Arvorn, such as Character and guild names, global chat messages and combinations of equipment and skills (builds), remains yours, to the extent the law recognizes it. To operate and promote the service, you grant us a free, non-exclusive license to host, reproduce and display this content in the game, on the website and on the wiki and to use it in promoting Arvorn. The license lasts while the content is on Arvorn and, for promotional materials already published, while they remain published. It does not cover private messages or guild chat.

13.3. In videos and other promotional materials, we replace or omit player names, unless the holder gives specific authorization. If you find your Character’s name in material of ours that has already been published, ask for the name to be removed at suporte@playarvorn.com.

13.4. You may stream, record and publish videos, live streams, guides, images and other content about Arvorn, including earning money from them on the platforms where you publish. To do so, do not present yourself as an official channel or profile, do not use the Arvorn name or logo as if they were yours (for example, by registering them as a trademark or selling products with them), respect the Game Rules and the rights of other people and, when promoting your referral link, follow section 9. This permission does not create a partnership or any relationship with Arvorn Studios.

13.5. Except as the law expressly permits or as we authorize in writing, it is prohibited to:

14. Availability, maintenance and wipes

14.1. We work to keep Arvorn up and running, but a service provided over the internet may have failures and interruptions. We do not guarantee uninterrupted or error-free operation. When a failure on our part causes losses, we act as this section provides, and you keep the rights the law guarantees.

14.2. We may carry out maintenance and updates that make the game or some features unavailable for a while. Whenever possible, we give advance notice, in the game, on the website or on Discord.

14.3. If a technical failure forces us to restore the game from a backup (rollback), progress made after that backup may be lost. In that case, we re-credit the coins from purchases confirmed in that interval and, where appropriate, provide in-game compensation, without prejudice to the rights the law guarantees.

Wipes

14.4. A wipe is the reset of the Characters and items of all players.

14.5. The official launch, on October 30, 2026, includes a wipe, the only one announced. In it, Characters go back to the beginning, keeping the same name, and the items, gold, coins, Premium and the rest of the progress from the test phases (Alpha and Beta) are reset to zero, except for anything announced otherwise, such as the launch honors and the Premium period announced for the opening. Accounts continue to exist, and suspensions and bans remain in effect.

14.6. No wipes are planned after launch.

14.7. The following are not wipes: restoring a backup after a technical failure (14.3); removing what was obtained through a bug, fraud or exploit (section 11); complying with a legal or court order; and shutting down the service (section 17).

15. Changes to the game, prices and these documents

15.1. Content and balance changes are part of the service (section 4) and apply from the moment they go into the game. They may go in without prior notice, including immediately to fix failures and exploits; when they are relevant, we publish update notes in the game or in the official channels. Changes to prices, to Premium benefits and to these documents follow items 15.2 to 15.4.

15.2. Prices only change going forward. Changes to the price of coins in reais and to coin prices in the official shop, including starting to deliver less for the same price, are announced at least 30 days in advance, and the old price applies during the notice period. What you have already bought does not change. We may add products to or remove products from the catalog, for future purchases (prices). If the official shop no longer offers any content on which to use coins, you may request a refund, at the price paid and to whoever paid, of the coins bought and not used, as in section 17. Temporary sales follow Purchases and Refunds, items 11.3 to 11.7: the end of a sale is not a price change.

15.3. We may adjust the game’s balance, including in features linked to Premium. If one of the Premium benefits listed in Purchases and Refunds is removed or reduced during a period you have already paid for, you may request compensation proportional to the affected period, at your choice, in Premium days or as a proportional refund.

15.4. We may change these Terms, the Game Rules and Purchases and Refunds. Material changes are announced at least 15 days in advance, in the game, on the website and by email. A change is material if it reduces your rights, creates or increases your obligations or changes the rules on purchases, refunds or sanctions; other changes, such as wording corrections, are published with a new date in the version history. Changes that only reduce risks for you, or that are necessary to comply with the law or a court or administrative decision, may take effect sooner. A new prohibition or a more severe sanction in the Game Rules only applies to conduct after it; a more lenient rule also applies to cases not yet decided (Game Rules, item 1.3).

15.5. You accept the documents once, when you create your Account or on your first entry. A new version applies from its effective date without a new acceptance; if you do not agree with it, you can close your Account (section 16). You keep the rights you already have, such as withdrawal within the deadline, the refunds provided for by law and requests about your data, through the channels in section 1. Each purchase follows the version of the documents in effect on the date it was made.

16. Account closure

16.1. You can close your Account whenever you want, at no cost and without having to explain why. To request deletion, write to suporte@playarvorn.com from the Account email or, if you cannot use it, confirm in another way that the Account is yours. Deletion is permanent: the Account’s Characters and Virtual Content, including coins, Premium days and outfits, cease to exist, without a refund, except for withdrawal (section 7), the cases in Purchases and Refunds and the rights the law guarantees. If a purchase of yours is still within the withdrawal period, request the withdrawal before the deletion or together with it: we process it before deleting the Account. After the request, the Account’s data is deleted or anonymized within 15 days, except for data that must be kept longer, due to a legal obligation or for the exercise of rights, such as access logs, payments, acceptances and sanctions, for the periods set out in the Privacy Policy (retention). The messages you sent remain in the chat history and with those who received them for the normal period of up to 30 days (item 12.6). Deleted data may remain in backups for up to 30 days.

16.2. You can also delete a Character through the game by confirming its name. The name becomes available to other players. You cannot delete a Character that is online, in a guild or in a party, or that has offers or uncollected proceeds on the market.

16.3. We only close an Account (a) for a breach of these Terms or the Game Rules that justifies this measure, such as use by someone under 18 or a proven very serious violation, after the procedures provided for; (b) by legal or court order; or (c) with the shutdown of the service (section 17). Once the Account is closed, the license to use ends. If the closure does not result from your conduct, we refund, at the price paid and to whoever paid, the coins bought and not used and the paid Premium days not used, calculated by the spending order rule in section 6. In the case of someone under 18, items 3.4 and 3.5 apply; in the case of a violation, item 11.5; in the shutdown of the service, section 17.

17. Service shutdown

17.1. We may shut down Arvorn permanently. If that happens:

The refund also applies when the shutdown results from an event beyond our control.

18. Liability

18.1. We are liable for damage caused by defects and failures of the service under the Código de Defesa do Consumidor.

18.2. We are not liable when we prove that the defect does not exist or that the damage was caused solely by your fault or that of a third party (CDC, art. 14, §3). This may happen, for example, with a password shared or revealed by you, a scam in an RMT deal outside the official channels, the use of third-party programs, failures of your internet connection, your device or your browser, and external services you choose to use.

18.3. Nor are we liable for damage caused by fortuitous events or force majeure, that is, events external to the service and unavoidable, such as natural disasters, widespread power or telecommunications failures and acts of public authorities. Even in these cases, we seek to restore the service as soon as possible and we return what is owed, as provided in section 17.

18.4. Nothing in this section excludes our liability in cases where the law does not allow such an exclusion. You are also liable, under the law, for damage you cause to Arvorn Studios or to other people by breaching these Terms.

19. Privacy and personal data

19.1. The Privacy Policy explains which personal data we process, for what purposes, with whom we share it, how long we keep it and how you exercise your rights. Among other points, it covers:

19.2. Access logs. At sign-up, at each login, including through Google, when a password is reset and on connections to the game (at most one record every 5 minutes per Account and IP address), we keep the Account, the type of event, the IP address, the logical source port, when available, and the date and time in UTC. These logs are kept for 6 months, confidentially and with restricted access, and are then deleted, except upon a preservation request from the police or an administrative authority or from the Ministério Público (Public Prosecutor’s Office), a court order or, for as long as necessary, when they are evidence in a proceeding or in a formal dispute about the Account. We only hand them over to third parties under a court order (Marco Civil da Internet, arts. 10, 15 and 22). The IP address stored with the login session is deleted 6 months after the session ends.

19.3. Requests about personal data: suporte@playarvorn.com.

20. Death of the Account holder

20.1. If an Account holder dies, the heirs or the representative of the estate may request, at suporte@playarvorn.com, the closure of the Account and a refund, at the price paid, of the coins bought with money and not used. We will ask for documents proving the death and the status of heir or representative. This does not exclude other rights the law grants to heirs.

21. Communications

21.1. We communicate with you through the registered email, in-game messages, the website and the official Discord. Important notices, such as changes to these documents, sanctions and the shutdown of the service, are sent by email and in the game.

21.2. Keep the Account email up to date and also check your spam folder. If your email changes, contact us at suporte@playarvorn.com.

21.3. Be wary of messages in our name that ask for passwords, access codes or payments outside the official shop. If in doubt, check through the channels in section 1.

22. General provisions

22.1. If any clause of these Terms is held invalid, the others remain in effect.

22.2. If you or we fail to enforce a rule at any time, this does not mean waiving it.

22.3. We may transfer this contract to another company in the event of a reorganization, such as a merger, spin-off, absorption or sale of the Arvorn business, provided that it assumes our obligations to you. We will give notice in the game, on the website and by email. If you do not agree, you can close your Account (section 16). You may not transfer your position in this contract.

23. Governing law, complaints and venue

23.1. These Terms are governed by Brazilian law.

23.2. If you are a consumer, you can file a lawsuit in the courts where you live (CDC, art. 101, item I), including in the Juizados Especiais (small claims courts). You can also file a complaint on consumidor.gov.br or with Procon. We recommend contacting us first at suporte@playarvorn.com, but this is not mandatory.

23.3. For those who are not consumers, the courts of the Comarca de Curitiba/PR (judicial district of Curitiba, Paraná) are chosen as the venue, as that is where Arvorn Studios has its head office.

23.4. There is no mandatory arbitration. Nothing in these Terms prevents you from going to court.

24. Version history

To receive the text of a previous version, write to suporte@playarvorn.com.