Arvorn

Version 2026-10-30 · effective October 30, 2026

Purchases and Refunds

This is a translation. The Brazilian Portuguese version prevails; if in doubt, the reading most favorable to the consumer applies.

Summary

This summary is a reading aid and does not replace the full text.

1. The seller

1.1. The company that sells the coins and supplies the content of Arvorn’s official shop (playarvorn.com) is ARVORN DESENVOLVIMENTO DE SOFTWARE NÃO CUSTOMIZÁVEL LTDA, trade name Arvorn Studios, CNPJ 69.843.521/0001-07, headquartered at Rua Visconde do Rio Branco, 1488, conjunto 909, 9º andar, Condomínio Universe Life Square, Bloco Comercial, Centro, Curitiba/PR, CEP 80420-210.

1.2. Payment is made by Pix only and processed by Mercado Pago, the payment institution that generates the Pix code and receives the amount on behalf of Arvorn Studios. Mercado Pago does not sell the coins: we are the ones responsible for the sale and the delivery.

1.3. For purchases, withdrawals and refunds, write to suporte@playarvorn.com. For personal data matters, use the same address, preferably with “Privacy” in the subject. The official Discord is an additional community and support channel, never the only one. Response times and precautions are in section 15.

1.4. This document is an integral part of the Terms of Service. You accept it when you register or on the “Before you continue” screen, together with the Terms of Service and the Game Rules, and again on the purchase screen, with every coin order. It applies to every coin purchase and to everything you obtain in the official shop. The words Account, Character, coins, Premium and Virtual Content have the meanings defined in the Terms of Service. Nothing here limits the rights that the Código de Defesa do Consumidor (Brazilian Consumer Protection Code) and other laws guarantee you.

1.5. Each purchase is governed by the version of this document in effect at the time it was made. The Brazilian Portuguese text is the official one; the English and Spanish versions are translations and, if in doubt, the reading most favorable to you applies.

2.1. Prices are in Brazilian reais: always R$ 1.00 for every 10 coins, with no bonus. The amount shown on the purchase screen is the total to pay: we do not charge any fee, surcharge or other additional amount.

Coin packageTotal price
100 coinsR$ 10.00
150 coinsR$ 15.00
300 coinsR$ 30.00
500 coinsR$ 50.00
1,000 coinsR$ 100.00
2,000 coinsR$ 200.00

2.2. In the official shop, which is the coin shop inside the game, coins give access to the following content (Sítio land arrives with the first update after launch and is only on sale once its sale opens, as explained in item 10.4):

ContentPrice in coinsValue in reaisDetails
7-day Premium100 coinsR$ 10.00Section 9
30-day Premium150 coinsR$ 15.00Section 9
Account-wide cosmetic outfit (each; currently off sale)300 coinsR$ 30.00Section 10
Farm Land II (+4 beds)200 coinsR$ 20.00Section 10
Farm Land III (+4 beds, needs Land II)350 coinsR$ 35.00Section 10
Farm Land IV (+4 beds, needs Land III)500 coinsR$ 50.00Section 10
Farm Extra pen300 coinsR$ 30.00Section 10
Farm Fish pond250 coinsR$ 25.00Section 10
Farm Serpent nest400 coinsR$ 40.00Section 10

2.3. We may add content to the catalog and remove content from it, always for future purchases. Price changes, including starting to deliver less for the same price in coins (for example, fewer Premium days), follow section 11, with at least 30 days’ notice. What you have already bought remains valid: Premium days already activated keep counting, and the outfits and Farm land you bought stay on your Account. Premium benefits may be adjusted, as explained in item 9.6.

2.4. The official shop sells nothing with a random outcome. The game’s random mechanics, such as cubes, refinement, Inner Power, fishing, baits and the quality of Farm harvests, use gold and items, which can also be traded for coins on the market between players (Terms of Service, item 6.6).

3. What coins are

3.1. Coins are the credit you use in Arvorn’s official shop and can trade on the game’s market. They are kept in your Account wallet and can be used by all of its Characters. You receive coins when you buy a package, and you can also receive them as a referral commission (section 12), through adjustments made by our team, such as compensation, through honors announced by Arvorn Studios and from other players, on the game’s market (item 3.3).

3.2. Coins are a credit for use exclusively in Arvorn, issued by Arvorn Studios to give access to content and services of the game itself: those specified in the official shop and the game’s market, where they can be exchanged with other players for gold or items. They are not money, electronic money (Law 12,865/2013, Brazil’s payments law), a security, a deposit or an investment, and we do not issue them as a virtual asset (art. 3, item III, of Law 14,478/2022, Brazil’s virtual assets law). They do not earn returns and do not gain value through any action of ours. Arvorn Studios does not cash out, buy back or convert coins into money, except for the refunds provided for in this document, in the Terms of Service and by law.

3.3. Coins can be used in the official shop and traded with other players on the game’s market, where you can sell or buy coins for gold and list or buy items for coins, at the price players set. Arvorn Studios does not set or guarantee these prices. The reference value of 1 coin in gold that the market shows is only the median of coin sales for gold between players over the last 7 days, used to calculate the listing fee. The market’s fees are shown in the game before you confirm; when you sell items for coins, the listing fee is paid in gold when you create the offer and is not refunded if the offer is canceled or expires, and the market rules are in Terms of Service, item 8.1. Outside the market, coins do not pass from one Account to another: they are not available in direct trade or Mail.

3.4. Coins do not expire, not even from lack of use. They remain valid as long as the service operates and your Account is not closed (items 3.6 and 7.5).

3.5. Coins, Premium, outfits and Farm land are Virtual Content: you receive a license to use them inside the game, not ownership (Terms of Service, Virtual Content). Coins only change Accounts through the game’s market. Deals in which players trade coins for money follow the RMT rules, and Arvorn Studios is not a party to them. Anyone who buys, sells or lends an Account takes on the risk, including the risk that the original holder recovers it with whatever coins are in it (Terms of Service, item 5.6). The rules on deals between players are in Terms of Service, RMT.

3.6. Coins, Premium and sanctions. Minor or moderate violations of the Game Rules lead to temporary sanctions, without loss of purchased coins. In the case of a proven serious or very serious violation involving exploitation of game bugs (exploits), cheating (prohibited programs or tampering with the game), fraud or a fraudulent chargeback, we cancel, without a refund, the license to the Virtual Content obtained through the violation or used directly to commit it. In a ban for a proven serious or very serious violation, there is no refund of coins or Premium, except as required by law. In an indefinite ban, the Account license ends; in a fixed-term ban, it is suspended until the end of the term, when the Account can be used again, without whatever was removed. If we acknowledge an error, whether in the investigation, in the sanction or in an interim measure, we undo the measure, restore the Account and compensate you with Premium days or coins, including for the Premium days that ran during the measure (Game Rules, item 10.8).

Even if your Account is suspended or banned, you can withdraw from a purchase within the time limit (section 6) and exercise your rights over your personal data through suporte@playarvorn.com. How sanctions are applied and how to defend yourself: Game Rules, sanctions and right of defense.

4. How to buy

4.1. Only the Account holder, aged 18 or older, may buy coins. Arvorn is exclusively for people aged 18 or older (Terms of Service, age). Use only a payment method that is yours or that you are authorized to use. A purchase made by a minor is governed by section 7.

4.2. In the game’s coin shop, use the “Buy coins” button, choose the package, read the summary and check the acceptance box. Then use “Generate Pix” and pay in your bank app, by scanning the QR code or using the Pix copy-and-paste code.

4.3. Before you generate the Pix, the purchase screen shows the seller, the package, the total price in reais and a summary of the main conditions of this document, highlighting those that limit rights. To continue, you check the acceptance box, by which you also declare that you are the Account holder and are 18 or older. Along with the order, we record the version of the documents you accepted, the date and time, the IP address, the language and this declaration.

4.4. Until you pay, you can go back and choose another package. A Pix that has already been generated remains valid until it expires and counts toward the limits in item 4.5: if you have changed your mind, do not pay it, because if it is paid, its coins are also credited. The Pix code is valid for 30 minutes; if it is not paid within that time, it expires and nothing is charged. If you pay two Pix charges by mistake, you can withdraw from one of them (section 6).

4.5. Limits per Account: up to 3 Pix codes awaiting payment at the same time and up to R$ 500.00 in Pix codes generated in any 24-hour period. Pix codes that expired or were canceled without payment do not count toward this total.

4.6. To generate the Pix, we send Mercado Pago only your Account email, the amount, the order number and the title “Arvorn Coins · N”, where N is the number of coins. For the purchase, we do not ask for or store your CPF (Brazilian individual taxpayer ID), your name, your bank or your Pix key. We only ask for data like this in specific cases: the Pix key for a refund that cannot be made through the original Pix (item 7.3), the documents for a request made by a parent or guardian or by heirs (item 7.1) and whatever the law requires for the tax document (item 14.2).

4.7. Mercado Pago and your bank process the payer’s data on their own behalf, as controllers, under their own policies. The Mercado Pago dashboard and payment receipts may show us the name and part of the CPF of the person who paid; we use this information only to check payments, resolve refunds and disputes and prevent fraud, without copying it into our systems. More details in Privacy Policy, payments.

4.8. On the Buy coins screen, you can see the Pix charges awaiting payment and the purchases paid in the last 7 days. The coin shop’s History tab shows the last 30 coin transactions on your Account. To receive the full list of your orders, write to suporte@playarvorn.com. This document remains available at this address, and you can save or print it at any time.

5. Coin delivery

5.1. The coins reach your Account wallet as soon as Mercado Pago confirms the payment, usually within a few seconds. The Pix screen shows the confirmation and how many coins were credited.

5.2. If Mercado Pago confirms the payment after the code has expired on the screen, the coins are credited all the same.

5.3. If you were charged twice, or if you paid and the coins did not arrive, write to suporte@playarvorn.com with your Account email and the date, time and amount of the payment, or with the Pix receipt. We resolve it through our support, by crediting the coins or refunding the amount (section 7), without you having to dispute the payment with your bank.

5.4. If we need to restore a backup after a technical failure, purchases confirmed in the affected period are credited again (Terms of Service, item 14.3).

5.5. If a technical failure credits extra coins or content, for example, double the amount, we may remove what was credited by mistake; if those coins have already been used, we reverse what was obtained with them, without charging you any money. If the failure makes the shop show an obviously wrong price, we may cancel the purchase made at that price, returning in full what you paid or spent on it. We notify you in all of these cases. Anyone who acted in good faith is not sanctioned; deliberately taking advantage of a failure of this kind is governed by the Game Rules.

6. Withdrawal within 7 days

6.1. You can withdraw from a coin purchase within 7 calendar days, counted from the payment confirmation or, if the coins reach your Account after that, from the date they are credited, without having to give a reason, as guaranteed by Article 49 of the Código de Defesa do Consumidor. The date of your request is what counts: if you ask within the period, the refund is made even if it is completed after the period ends.

6.2. The withdrawal covers the coins from that purchase that are still in your Account. If you have already used some of them, we refund the value of the remaining ones, at the rate of R$ 1.00 for every 10 coins. Coins already used, for example to activate Premium or buy an outfit or Farm land, and coins sold or used to buy items on the market correspond to content or services delivered at your request and are not covered by the withdrawal, without prejudice to other rights provided by law.

6.3. Spending order rule. To determine how many coins from a purchase are still in the Account, we consider that the coins you spend come first from those you received without paying Arvorn Studios (honors, referral commissions, team adjustments and coins received from other players on the market) and then from the oldest purchases. Coins sold or used to buy on the market count as spent. Coins reserved in a market offer or held in Collections are not in the wallet and are only included in the withdrawal if they return to it before we process the refund: if the offer is still open, cancel it and then use “Collect proceeds” on the market. This way, the most recent purchase is always the last one to be used up, which preserves your right to withdraw as fully as possible. Coins and Premium days that we return or give you to replace something you paid for and lost through our error or through the removal of a feature (Terms of Service, item 4.5) count as paid, at the value of what they replace (Terms of Service, item 6.5).

6.4. Example: you received 50 coins as an honor, bought 300 coins on day 1 and 150 coins on day 3. On day 4, you activated a 30-day Premium for 150 coins. That spending comes out of the 50 honor coins and 100 coins from the day 1 purchase. That leaves 200 coins from the day 1 purchase and the 150 coins from the day 3 purchase. If you withdraw from both, each within its own period, you receive R$ 20.00 and R$ 15.00.

6.5. Spending coins may reduce the amount you can get back. If you are still unsure about a purchase, hold off on spending coins until you decide.

6.6. You can request a withdrawal:

6.7. We refund the amount as soon as we have checked the request, within 5 business days of it, by Pix, to the account the payment was made from, through Mercado Pago. The amount corresponds to the coins from that purchase that are still in your Account when we process the refund, under the spending order rule in item 6.3. So, after requesting a withdrawal, avoid spending or selling coins until you receive the refund: spending before then may reduce the amount refunded. If you have coins reserved in market offers, cancel the offers and collect the coins in Collections so that they are included in the withdrawal. When we process the withdrawal, we remove the refunded coins from your Account and, if the purchase generated a referral commission, we remove the corresponding commission from the person who referred you.

6.8. The right to withdraw also applies if your Account is suspended or banned; if the button is not available to you, ask by email. Withdrawing is your right: it is not treated as a dispute, does not lead to sanctions and does not block new purchases.

7. Other refunds

7.1. In addition to withdrawal, we refund amounts in these cases:

7.2. The refund goes to whoever paid, as a rule by Pix, to the account the payment was made from, through Mercado Pago. In the case of death, it goes to whoever is entitled to receive it under the law.

7.3. When a refund through the original Pix is not possible, for example because the period in which Pix allows refunds has passed, we ask for a Pix key for an account held by the same person who made the payment or, in the case of death, by whoever is entitled to receive the refund. We use this key only for the refund and delete it within 30 days of the transfer receipt.

7.4. We respond to requests within 5 days (section 15) and, if there is a refund, we tell you how and when it will be made. This list does not exclude the other refunds provided for in the Terms of Service, such as those in items 15.2 and 16.3, or any others you are entitled to by law.

7.5. Account deletion at your request. You can ask for your Account to be deleted whenever you want (Terms of Service, section 16). Upon deletion, the Account’s coins, Premium days, outfits and Farm land cease to exist, without a refund, except in the cases in this section and for the rights guaranteed by law. If you made a purchase in the last 7 days, you can first request a withdrawal (section 6), and we process it before deleting the Account.

8. Chargebacks, disputes and MED

8.1. Before disputing a payment with your bank, talk to us. Duplicate charges, undelivered coins and withdrawals are resolved through our support, at no cost and without the consequences of this section. The Pix Mecanismo Especial de Devolução (MED) exists for cases of fraud or operational failure, not for withdrawals or commercial disagreements.

8.2. If someone used your bank account without authorization to pay a Pix charge in Arvorn, contact your bank and also let us know through suporte@playarvorn.com.

8.3. This section applies to refunds and disputes requested from your bank or from Mercado Pago, including through MED. Withdrawals and refunds handled by our support follow sections 6 and 7.

8.4. When Mercado Pago informs us that a payment has been refunded or disputed:

8.5. None of this applies when the refund results from a failure on our part. We do not charge interest or penalties, we do not use humiliating collection practices and we do not disclose the chargeback to other players. If the dispute ends in our favor and the payment is upheld, we restore the coins, commissions and benefits that were removed and unblock new purchases.

9. Premium

9.1. Premium is a period of benefits for the entire Account, that is, for all of its Characters. It is bought in the official shop with coins: 7 days for 100 coins or 30 days for 150 coins.

9.2. Currently, Premium offers:

9.3. Premium is activated at the time of purchase. If you already have Premium, the new days are added to the end of the current period. The shop shows the expected end date before you confirm.

9.4. Premium runs in calendar days, counted from activation, even if you do not play and also during a suspension or a ban of the Account. It cannot be paused, transferred to another Account or given as a gift. If we undo a suspension, a ban or an interim measure because of our error, we compensate you with Premium days or coins, including for the Premium days that ran during the measure (Game Rules, item 10.8).

9.5. There is no subscription or automatic renewal: nothing is charged without a new order from you. When Premium ends, the benefits stop, but nothing is removed from your inventory.

9.6. Game balance changes over time, and Premium benefits may be adjusted. If one of the benefits listed in item 9.2 is removed or reduced during a period you have already paid for, you can request, through suporte@playarvorn.com, proportional compensation for the affected period, at your choice, in extra Premium days or as a proportional refund in reais. Premium days received without payment only entitle you to extra days. Balance adjustments to the rest of the game that do not remove or reduce a listed benefit do not give rise to compensation.

9.7. New Accounts may receive promotional Premium periods. Premium days received without payment are not refundable.

10. Cosmetic outfits and Farm land

10.1. The cosmetic outfits in the official shop cost 300 coins each (R$ 30.00). Each outfit is bought only once per Account and is available to all of its Characters. Outfits are off sale since October 30, 2026 and only show up in the shop again when their sale reopens.

10.2. Outfits only change appearance: they give no gameplay advantage and do not require Premium. Like the rest of the Virtual Content, they are a license to use inside the game and cannot be transferred or given as a gift to another Account.

10.3. Before the purchase, the shop shows the outfit walking in all four directions. Buying an outfit uses the coins immediately; that is why those coins are no longer covered by withdrawal (section 6).

10.4. Farm land. Land expands the Farm, the game’s area for crops and livestock: Land II, III and IV (4 more beds each, bought in that order), Extra pen (one more pen), Fish pond (fish) and Serpent nest (serpents). Each piece of land is bought only once per Account, applies to all of its Characters and never expires. Land only appears in the shop once the sale is open.

10.5. Land only produces with active Premium. Without Premium, whatever is planted on it keeps filling the barn and waits for renewal to be harvested. The land itself has no random outcome: the quality of each harvest is rolled in the game, like hunt loot, with seeds and care paid in gold.

10.6. Buying land uses the coins immediately; that is why those coins are no longer covered by withdrawal (section 6).

11. Price changes

11.1. The price of coins in reais and the prices in coins in the official shop may change, but only going forward, with at least 30 days’ notice, in the game, on the website and by email. Until the date of the change, the current prices apply, and you have time to use your coins at those prices.

11.2. Purchases already made do not change: purchased coins remain in your Account, Premium days already activated remain valid and purchased outfits and Farm land remain available.

12. Referral program

12.1. These are the rules of the referral program. Taking part is free: each Account has its own fixed referral link. Anyone who registers through your link becomes associated with your Account, and this association does not change afterward. The registration counts even if the person opens the link and only registers later, in the same browser, within 30 days. Accounts that have already been created cannot be associated afterward.

12.2. You receive, in coins, 15% of the coins the referred person buys with money, on all of their purchases and with no time limit. The commission reaches your wallet when the payment is confirmed. The program has only one level: you receive nothing for purchases by people referred by those you referred.

12.3. Fractions accumulate on your Account. Example: if a referred person buys 150 coins, you receive 22 coins right away and the remaining half coin is saved; it is added to the next commission you receive, from any referred person.

12.4. Only purchases paid with money earn a commission. Spending in the official shop, honors, commissions, team adjustments and trades of gold, items or coins in the game do not earn a commission.

12.5. If the referred person withdraws from the purchase, or if the payment is refunded or disputed, we remove the corresponding commission, up to the balance available in your wallet.

12.6. Program conduct rules:

12.7. We may change or end the program only going forward, with at least 30 days’ notice. Changes to the program do not affect commissions already credited.

12.8. Commissions are paid only in coins, never in money, and are not included in the cash refunds provided for in this document.

12.9. On your Referrals screen, you see only totals, never the email addresses of the people you referred.

13. Service shutdown

13.1. If Arvorn is shut down, we will give at least 90 days’ notice, in the game, on the website and by email. A shorter notice period will only occur because of a legal or court order or an event beyond our control and, in that case, we will give notice as soon as possible. The refund in item 13.3 also applies in these cases.

13.2. Coin sales are suspended on the day of the notice.

13.3. Refund upon shutdown. We refund in reais, at the price paid and to whoever paid:

To determine which coins and which Premium days were paid for, we use the spending order rule in section 6. The request must be made within 90 days after the end of the service, through suporte@playarvorn.com.

Coins and content received without payment and coins obtained from other players on the market are not refundable. Apart from these refunds, there is no other compensation for the value of items, gold, outfits, Farm land or Characters, except as required by law.

13.4. Your personal data is handled as set out in the Privacy Policy. The full clause is in Terms of Service, service shutdown.

14. Tax document

14.1. We issue the tax document for sales in accordance with applicable law. If you need it, ask at suporte@playarvorn.com, stating your Account email and the date and amount of the purchase.

14.2. If the law requires any of your data to issue the document, we will ask only for what is necessary and use it only for that purpose.

15. Support

15.1. Channels:

15.2. When you write, include your Account email and what happened and, if the matter concerns a purchase, the date and amount of the payment or the withdrawal protocol number, if there is one. To protect your Account, we may ask you to write from the registered email or to confirm in another way that the Account is yours.

15.3. When we receive your email, we send an acknowledgment of receipt, either automatically or on the same business day, and respond within 5 days. For withdrawal requests, the acknowledgment is automatic and immediate (item 6.6).

15.4. Do not send CPF numbers, receipts with bank details or documents through Discord or the game chat. If we need any proof, we will ask for it by email. We never ask for your password.

15.5. Your rights to complain to consumer protection agencies and to go to court, including where you live, are set out in Terms of Service, governing law and venue.

16. Version history

Earlier versions can be requested at suporte@playarvorn.com.